Mega Lims Software strives and endeavors to provide maximum satisfaction customer using LIMS software at their Laboratories. Mega Lims complying with ISO 9001:2000 certifications ensures and promises to provide quality product to quality support and services. The Lab Information management software package is highly web based supported browser and can be access around the globe through any browser with user account and password.

 

Mega Lims has erected customer support and services department to back its client with LIMS to the best possible solutions.

 

Maintenance support

 

• 24/7 Customer support and services.
• Database maintenance.
• Lims training at Laboratory site
• Query solution via phone and website (e mail)
• FAQ’s in LIMS related area.
• Update Lab account status.

 

Technical Support

 

• Software installation.
• Lims Implementation and software configuration.
• Modem and Version support
• Product updates and advancement.
• Technical Training for system Integration and Interface
• Technical FAQ’s access.
• 24/7 Technical solutions over phone and online

 

Other Extended Support

 

• Role defined User account assistance
• Secure and safe access issues
• Accepts Recommendation on Lims
• User forum that provide discussion panels and latest market trends in Lims.